Faq

Q. Is your merchandise authentic?
A: All our FitFlop items are purchased from the manufactory directly works for official stores. We dispatch our items directly from our manufacturer. So we can offer the items at low price without the expenditure for Market channel. But we guarantee that our items are of the BEST quality among those items being sold all over the Internet. We have the official label on it, you will know from the quality of our items, ours is corresponds exactly to the ones sold on the official store. Please trust us. You will surely get the best goods at the lowest price.

Q. How much does shipping cost?
A: All the FitFlop items are free shipping to all the world, you can share the free shipping on our FitFlop online store.

Q. How are products packaged?
A: All package in its original box. Merchandises are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that product boxes sometimes become damaged due to poor handling by shipping carriers.

Q. How do I find the item I want to buy?
A: Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name such as "FitFlop Mens", you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

Q. How do I change my address and other contact information?
A: You first need to sign in to your account. After doing so you will see the view or change entries in my address book option. Click on it and you will be able to update your profile.

Q. What is my personal information used for?
A: The minimum information we require is used just to execute your order and to contact you in case something goes wrong.

Q. How can I track the whole shipping process?
A: We will send you a tracking number after shipping the item to you. You can track the whole shipping process on the EMS or other transport company site. Please take it easy to contact our customer service if you have any questions.

Q. How long will it take for my shipment to arrive?
A: Orders are usually processed within 1 business day and shipped on the next business day. Delivery usually takes 5-7 working days. Please contact us if you are not sure whether we can ship to your country.

Q. Is there a limit to how many bags I can order?
A: No, there is no limit as to how many bags you may order. In fact, we encourage you to order more than one bags at a time, as additional discounts are provided.

Q. Is there any extra cost happened to me when i recieve goods?
A: There are no any extra cost happened to you,we have paid insurance and shipping cost in our side.

Q. Is it secure to shop at your site?
A: Please do not worry about security, all your personal information are protected by our strict privacy policy and are stored in our secured data base.

Q. Do the pictures show the true quality of the product I will receive?
A: Yes, what you see is what you get. We have not excellent cameraman, we only have excellent products. The pictures on our website are the images of the real objects.

Q. What if I want to cancel or change my order?
A: If for any reason you would like to cancel or change your order, please contact our online service as soon as possible. Registered customers can cancel or change their orders directly by managing "My Orders". We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel the order. If your order cannot be cancelled, you may contact our customer service to arrange shipping back.

Q. What if I can't get any satisfied answer from above?
A: If you have any questions, like the questions regarding our Conditions of Uses, Privacy Statement, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Please feel free to contact our customer service. They are glad to help you.

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